Widerrufsrecht

At bonne-choice.shop, customer satisfaction is our priority. We want every customer to have a safe, reliable, and enjoyable shopping experience. If you are not completely satisfied with your purchase, we provide a return and refund process in accordance with applicable consumer protection regulations and Shopify best practices.

Please read the following Return and Refund Policy carefully before submitting a return request.

1. Right of Withdrawal

Customers located in the European Union have the legal right to withdraw from a purchase contract within 14 days without providing any reason.

The withdrawal period begins from the day on which you, or a third party designated by you (other than the carrier), receives the goods.

To exercise your right of withdrawal, you must inform us clearly of your decision by contacting:

Email: info@bonne-choice.shop

Your request should include:

  • Your full name
  • Order number
  • Product details
  • Reason for return (optional but helpful)
  • Any relevant photos if the product has a quality issue

After receiving your request, our customer service team will provide instructions regarding the return process.

2. Return Conditions

To be eligible for a return, the following conditions must be met:

  • The return request must be submitted within the applicable return period.
  • The product must be unused, unworn, and in its original condition.
  • The product must include original packaging, labels, accessories, and any included documentation.
  • The item must not show signs of damage, modification, washing, or misuse.

Products that do not meet these conditions may not be accepted for return.

3. Non-Returnable Items

Certain products may not be eligible for return due to their nature, including but not limited to:

  • Products that have been used, worn, washed, or damaged after delivery.
  • Personalized or customized products made specifically according to customer requirements.
  • Items that cannot be returned for hygiene or safety reasons once opened or used.
  • Gift cards or promotional items where applicable.

If you are unsure whether your item qualifies for return, please contact us before sending the product back.

4. Return Process

To start a return, please follow these steps:

Step 1: Contact Us

Send an email to:

info@bonne-choice.shop

with your order information and return request.

Step 2: Receive Return Instructions

Our customer service team will review your request and provide the necessary return instructions.

Please do not send products back before receiving confirmation from us. Unauthorized returns may not be accepted.

Step 3: Ship the Product

Once your return request has been approved, please carefully package the product and send it according to the instructions provided.

Customers are responsible for ensuring that returned products are properly packaged to prevent damage during transportation.

5. Return Shipping Costs

Unless the product received is defective, damaged, incorrect, or different from the order placed, the customer may be responsible for return shipping costs.

If the return is caused by an error on our part, such as:

  • Incorrect item received
  • Damaged item received
  • Manufacturing defect

we will review the case and provide an appropriate solution, which may include replacement, refund, or reimbursement of reasonable return shipping costs.

6. Refund Policy

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If your refund is approved, the refund will be processed to the original payment method used during purchase.

Refund processing times may vary depending on:

  • Your payment provider
  • Your bank processing time
  • The payment method used

Please allow reasonable processing time after approval for the refund to appear in your account.

7. Partial Refunds

In certain situations, only partial refunds may be granted, including:

  • Items returned with missing parts or accessories
  • Items showing signs of use beyond necessary inspection
  • Items damaged due to improper handling by the customer

The refund amount will be determined based on the condition of the returned product.

8. Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Please provide:

  • Order number
  • Description of the issue
  • Clear photos or videos showing the problem

Our team will review the information and provide a suitable solution as quickly as possible.

9. Order Cancellation

Customers may request order cancellation before the order has been processed or shipped.

Once an order has entered the processing or shipping stage, cancellation may no longer be possible.

If cancellation is approved before shipment, a full refund will be issued.

10. Exchanges

Currently, we handle exchanges on a case-by-case basis.

If you would like to exchange an item, please contact:

Email: info@bonne-choice.shop

Our customer service team will review your request and provide available options.

11. Contact Information

For any questions regarding returns, refunds, or order issues, please contact us:

bonne-choice.shop
Email: info@bonne-choice.shop

We are committed to providing professional customer support and ensuring that every customer receives a fair and satisfactory solution.