Versand

At bonne-choice.shop, we are committed to providing our customers with a reliable, convenient, and transparent delivery experience. We carefully process and ship every order to ensure that your products arrive safely and efficiently.

This Shipping Policy explains our shipping methods, processing times, delivery estimates, and related information for customers purchasing from our online store.

1. Free Standard Shipping

At bonne-choice.shop, all orders are eligible for free standard shipping.

Customers do not need to pay additional shipping fees for standard delivery services.

The price displayed at checkout includes all applicable charges, and no additional standard shipping costs will be added after your order has been placed.

2. Order Processing Time

After your order has been successfully submitted and payment has been confirmed, our team will begin preparing your order.

The standard processing time is:

1–5 business days

During the processing period, we will:

  • Confirm your order details
  • Prepare and inspect your products
  • Package your order securely
  • Arrange shipment with our delivery partners

Please note that processing times may be slightly longer during:

  • Peak shopping seasons
  • Promotional periods
  • Public holidays
  • Unexpected operational circumstances

3. Delivery Time

After your order has been processed and shipped, the estimated delivery time is:

15–20 business days

The delivery period begins after the order has been dispatched.

Please note that delivery times are estimates and may vary depending on:

  • Destination country or region
  • Customs procedures
  • Carrier performance
  • Weather conditions
  • Public holidays
  • Unexpected transportation delays

We always work to deliver orders as quickly as possible while ensuring safe and reliable transportation.

4. Shipping Confirmation and Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email.

The shipping confirmation may include:

  • Order information
  • Shipping status
  • Tracking details (where available)

Please allow some time for tracking information to become active after shipment.

If you do not receive your shipping confirmation, please contact our customer service team:

Email: info@bonne-choice.shop

5. Delivery Address Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully check:

  • Full name
  • Street address
  • House number
  • Postal code
  • City
  • Country
  • Contact information

If incorrect delivery information is provided, please contact us as soon as possible.

Once an order has been shipped, we may not be able to change the delivery address.

6. Failed Delivery Attempts

If delivery cannot be completed due to:

  • Incorrect address information
  • Missing recipient information
  • Customer unavailable to receive the package
  • Failure to collect the package from a designated location

additional delivery arrangements may be required.

Customers should monitor delivery notifications and cooperate with the carrier when necessary.

7. Customs, Duties, and Taxes

For shipments to customers within Germany and the European Union, applicable taxes and charges are handled according to relevant regulations.

In some cases, international shipments may be subject to customs procedures depending on destination and local regulations.

Customers are responsible for complying with any applicable local requirements.

8. Order Tracking

Customers can track their orders using the tracking information provided after shipment.

Please understand that tracking updates may not appear immediately after dispatch due to carrier processing times.

If your tracking information has not updated for an extended period, please contact us:

Email: info@bonne-choice.shop

Our team will assist you in checking the shipment status.

9. Delayed Shipments

While we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather
  • Transportation disruptions
  • Customs inspections
  • Carrier delays
  • Public holidays
  • Unexpected supply chain issues

If your order experiences a delay, we will provide reasonable assistance and work with our delivery partners to resolve the issue.

10. Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us as soon as possible.

Please provide:

  • Order number
  • Description of the issue
  • Photos of damaged packaging or products (if applicable)

Our customer service team will review your case and provide an appropriate solution.

11. Incorrect or Missing Items

If you receive:

  • The wrong product
  • A missing item
  • A product different from your order confirmation

please contact us within a reasonable period after receiving your order.

Please include:

  • Order number
  • Product details
  • Photos if necessary

We will investigate the issue and provide a suitable solution.

12. Order Changes and Cancellation

If you need to modify or cancel your order, please contact us as soon as possible:

Email: info@bonne-choice.shop

We will do our best to assist you.

However, once an order has entered the fulfillment or shipping process, changes or cancellations may no longer be possible.

13. Contact Information

For any questions regarding shipping, delivery, or your order, please contact:

bonne-choice.shop
Email: info@bonne-choice.shop

Our customer service team is dedicated to providing timely assistance and ensuring a smooth shopping experience.